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SCCM Careers

SCCM is hiring. Learn about employment opportunities and what it's like to work at the Society.

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SCCM is a nationally recognized nonprofit organization dedicated to improving care for critically ill and injured patients through education, research, and advocacy. Located in Mount Prospect, Illinois, SCCM offers a professional, friendly, business-casual work environment, with a competitive compensation and benefits package.

For consideration, send cover letters and resumes to humanresources@sccm.org.

SCCM offers a stimulating work environment and excellent benefits:

  • Generous paid vacation time
  • 12 paid holidays per year
  • Summer hours program
  • Medical, dental, short- and long-term disability and life insurance
  • Matching 401(K)
  • Educational assistance
  • Performance-based incentive plan
  • Business-casual office​
  • Paid parental leave
  • Generous remote work

Available Positions 

SCCM has no open positions at this time. 

 
Job title: Guidelines Manager
Primary purpose: Provides management, oversight, and support for SCCM evidence-based clinical and administrative guidelines and consensus or position statements, from development through publication. Works with volunteers, the American College of Critical Care Medicine (ACCM) Board of Regents, SCCM leadership, and staff to apply dissemination and implementation strategies for SCCM guidelines that will provide maximal exposure of guidelines with the aim of improving patient care.

Responsibilities

I. Project Management, Development, and Publication of Guidelines
  • Serves as primary staff support to coordinate processes for guidelines development and publication in accordance with the ACCM/SCCM standard operating procedure manual to include the following tasks: supervision of the volunteer subject matter expert appointment processes, management of financial and intellectual conflict-of-interest disclosures, task force interactions, and review processes. Serves as central staff support to assist in the forward momentum of guidelines completion. Communicates progress with Board of Regents committee and leadership.
  • Maintains compliance with all SCCM policies including those related to the development and execution of memoranda of understanding and related contracts with external partners.
  • Investigates and supports harmonization of guidelines with external organizations.
  • Maintains version control and retains related communications to prevent manuscript confusion, comments, and endorsements.
  • Stays current with trends in evidence-based guideline development, methodology, and implementation.
  • Maintains files according to SCCM retention policies, keeping files up to date and complete in designated file system.
  • Manages external contractors to ensure that contract deliverables are in alignment with SCCM policies and procedures.
  • Manages contracts and processes the translations of published guidelines and for endorsement requests submitted by other organizations.
  • Supports guideline process improvement activities.

II. Task Force and Committee Work
  • Supports the work of the ACCM Board of Regents to ensure that standard operating policies and procedures are updated and followed.
  • Ensures that volunteer communications are professional, accurate, and in compliance with SCCM policies.
  • Collaborates with volunteers and staff in the development of implementation toolkits, materials for websites, and other communications in accordance with SCCM marketing and communications team procedures.
  • Works closely with quality and education program managers to evaluate the potential for guidelines conversion for knowledge transfer and behavior change to positively impact patient outcomes.

Requirements
  • Bachelor’s degree in related field. Master’s degree preferred
  • Minimum of three years’ relevant experience
  • Project management experience with the ability to manage multiple projects simultaneously
  • Experience working in volunteer association preferred
  • Prior guidelines experience preferred
  • Excellent communication and organizational skills
  • Proficiency with Microsoft Office or similar applications
  • Ability to work collaboratively in a multidisciplinary setting
  • Strong organizational skills
Job Title: Customer Service Representative
Primary purpose: Serves as the primary point of contact for customer and member inquiries, tracks frequently asked questions, and works with staff to ensure timely responses to and resolution of customer requests. Responsible for tier 1 troubleshooting, replicating and resolving customers’ and members’ inquires related to online course access, connectivity issues, account lockouts, and other technical issues. Assists with the day-to-day activities of the Customer Service department.

Responsibilities

I. Customer service
  • Processes membership dues payments and renewals, event registrations, and orders.
  • Builds and maintains knowledge database of customer and member technical issues.
  • Uses helpdesk ticket tracking system to document, track, and monitor customer and member issues.
  • Troubleshoots a variety of customer and member technical and nontechnical issues with SCCM products and services.
  • Advocates on behalf of customers and members, making recommendations regarding improvements to SCCM products, services, and systems.
  • Assist customers and members with navigating various SCCM products and services.
  • Resolves tier 1 technical issues.

Requirements
  • Associate degree or equivalent combination of education and experience
  • Professional demeanor and demonstration of personal integrity
  • Technical computer knowledge, with experience manipulating multiple systems and databases while simultaneously conversing with customers
  • Experience in assessing and troubleshooting customer technical issues
  • Patience, outgoing personality, and willingness to learn
  • Excellent verbal and written communication skills
  • Exceptional interpersonal and problem-solving skills
  • Bilingualism in Spanish preferred
  • Experience with database management required; iMIS experience a plus
Job title: Member Service Representative
Primary purpose: Serves as the primary point of contact for customer and member inquiries, tracks frequently asked questions, and works with staff to ensure timely responses to and resolution of customer requests. Responsible for tier 1 troubleshooting, replicating and resolving customers’ and members’ inquiries related to online course access, connectivity issues, account lockouts, and other technical issues. Assists with the day-to-day activities of the Customer Service department.

Responsibilities

I. Reception
  • Answers the main telephone switchboard and directs calls to appropriate staff and departments. Responsible for the orderly maintenance and security of the general reception area.
  • Updates all reception related documents including phone extension lists and keyword lists for directing phone calls.
  • Receives and directs visitors and facilitates meetings with staff. Ensures all visitors and callers are made to feel welcome and important.
  • Updates the AMS system with address correction information received by the post office. Enters marketing leads from external exhibit shows.
  • Processes incoming mail and distributes/responds to emails and faxes sent to the general SCCM information email box.

II. Customer service
  • Processes membership dues payments, renewals, event registrations, and orders.
  • Builds and maintains knowledge database of customer and member technical issues.
  • Uses helpdesk ticket tracking system to document, track, and monitor customer and member issues.
  • Troubleshoots a variety of customer and member technical and nontechnical issues with SCCM products and services.
  • Advocates on behalf of customers and members, making recommendations regarding improvements to SCCM products, services, and systems.
  • Assist customers and members with navigating various SCCM products and services.
  • Resolves tier 1 technical issues.

Requirements
  • Associate degree or equivalent combination of education and experience
  • Professional demeanor and demonstration of personal integrity
  • Technical computer knowledge, with experience manipulating multiple systems and databases while simultaneously conversing with customers
  • Experience in assessing and troubleshooting customer technical issues
  • Patience, outgoing personality, and willingness to learn
  • Excellent verbal and written communication skills
  • Exceptional interpersonal and problem-solving skills
  • Bilingualism in Spanish preferred
  • Experience with database management required