SCCM is a nationally recognized, not-for-profit organization dedicated to improving care for the critically ill and injured through education, research and advocacy. Located in Mount Prospect, Illinois, we offer a professional, friendly, business casual work environment, with a competitive compensation and benefits package.
SCCM offers a stimulating work environment and excellent benefits:
- Generous paid vacation time
- 12 paid holidays per year
- Summer hours program
- Medical, dental, short/long-term disability and life insurance
- Matching 401(K)
- Educational assistance
- Performance-based incentive plan
- Business casual office
Member Service Representative
The Member Service Representative serves as the primary point of contact for customer/ member inquiries, tracks frequently asked questions and works with staff to ensure timely responses and resolution to customer requests. The Member Service Representative is also responsible for tier 1 troubleshooting, replicating and resolving customers/members inquiries related to online course access, connectivity issues, account lockouts, and other technical related requests. This person also assists with the day to day activities of the Customer Service department.
- Process membership dues payments, renewals, event registrations and orders
- Builds and maintains knowledge database of customer/member technical issues
- Utilizes help desk ticket tracking system to document, track and monitor customer issues, FAQs, etc.
- Troubleshoots a variety of technical and non-technical issues customers are having with SCCM products and services.
- Advocates on behalf of customer/member making recommendations regarding improvements to SCCM products, services, and systems.
- Assist customers/members with navigating various SCCM products and services.
- Resolves tier 1 technical issues.
- Associate degree, or equivalent combination of education and experience.
- Must be professional and demonstrate personal integrity.
- Tech savvy, with experience manipulating multiple systems and databases while simultaneously conversing with customers.
- Must be patient, have an outgoing personality and willingness to learn.
- Experience in assessing and troubleshooting customer technical issues
- Excellent verbal and written communication skills
- Exceptional interpersonal and problem-solving skills.
- Preferred: bilingual in Spanish
- Experience with database management required; iMIS experience a plus
Communications Specialist I
The Communications Specialist I is responsible for creating and delivering content to the critical care community and ensuring engagement with that content. This position focuses on coordinating production schedules, keeping the SCCM websites aligned, and assisting in creating content.
- Serve as the primary contact for day-to-day production of SCCM's various communications channels
- Manage the editing and distribution of all broadcast emails to members that are submitted by staff
- Coordinate with vendors for printing, freelance writers and designers
- Serve as the primary contact for day-to-day upkeep of the SCCM websites
- Assist in implementing marketing campaigns and implementing website content
- Write copy and identify stories to be used across SCCM's communications platforms
- Bachelor's degree in English, Communications or Journalism
- 3-4 years' experience in writing content across various mediums
- Exceptional writing, interview and story/message development skills required
- Experience working in web-content management systems
- Demonstrated experience adhering to editorial schedules and implementing communications plans
Editor-In-Chief, Pediatric Critical Care Medicine
The Society of Critical Care Medicine (SCCM) is seeking an editor-in-chief for its journal Pediatric Critical Care Medicine. This position will pay a competitive stipend. Interested applicants should submit a cover letter, CV, and statement outlining a vision for the journal to firstname.lastname@example.org. Applications will be accepted through June 15, 2019.
The editor-in-chief is responsible for directing the clinical, professional, and editorial content of Pediatric Critical Care Medicine (PCCM). This position will ensure the content, quality, and timeliness of each issue; direct the peer review process; ensure that manuscripts conform to defined standards; and meet all publishing responsibilities assigned. These responsibilities include publishing original, groundbreaking research in 12 issues of PCCM each year and promoting the visibility of PCCM as the premier journal in the field. In addition, the editor-in-chief will develop and manage a group of editors, resolve potential conflicts of interest in both reviewers and authors, and recognize and manage SCCM's relationship with the World Federation of Pediatric Intensive and Critical Care Societies (WFPICCS). The editor-in-chief is accountable to the SCCM Council.
- Commitment to publication excellence and timely but fair editorial decisions
- Demonstrated participation in SCCM and/or a WFPICCS member society
- Recognition as an investigator and clinician in pediatric critical care medicine
- Demonstrated management and leadership experience
- Familiarity with international networks and awareness of global issues
- Strong time management skills, conflict resolution skills, and people management skills
- Demonstrated commitment to the SCCM and WFPCCS missions as multiprofessional organizations
- Recommended prior experience as an editor-in-chief, associate editor, or service on an editorial board for a medical journal
Note: This is not an SCCM staff position and the benefits above do not apply.