SCCM Careers

Title:  Project Manager, Research and Quality Improvement 
Company: Society of Critical Care Medicine
Location: Mt. Prospect, IL

Description:   Manages the development, implementation, and evaluation of various research and clinical quality improvement projects and other grants. Provides support such as project management, study operations, and general administration of scientific research studies and related grants. 

Primary Responsibilities 

1. Aids in program strategy, program management, implementation methodology, quality control, and support for SCCM research and clinical quality improvement programs. 

2. Assists with coordination of all research study protocol and procedure training sessions. 

3. Ensures program compliance with government regulations, SCCM policies, and institutional review board requirements; assists in preparing regulatory reports; and monitors operating costs. 

4. Plans, develops, and maintains procedures that have an impact in all facets of research and that align with SCCM policies and strategic plan. 

5. Supports data interpretation and presents data to a variety of audiences. 

6. Assists in managing and tracking budgets and resources to ensure that efforts are in compliance with project and study guidelines and assists in preparing financial reports. 

7. Coordinates meetings, phone conferences, minutes, and presentations for multiple projects and studies at once. 

8. Coordinates project documentation such as conflict of interest, data use agreements, and required forms for research studies and manuscript submissions. 

9. Assists with preparation, submission, and closeouts of grants. 

10. Interfaces with funding agencies (foundation, industry and governmental) for research and clinical quality improvement proposals Interfaces with multiple levels of SCCM leadership and staff, as well as external entities regarding grant-funded projects. 

11. Interfaces with multiple levels of SCCM leadership and staff, as well as external entities regarding grant-funded projects. 

12. Organizes, supports, and provides follow-up to SCCM members and other project participants. 

13. Assists with SCCM annual Congress and other meetings as assigned. 

Required Background 

• Educational background in healthcare required. Master’s degree or higher preferred. 

• Three to five years of experience in clinical or scientific research and/or quality improvement (QI) required, including research or QI project management, development of grant applications, and skills in data analysis and presentation. 

• Current knowledge of best practices in clinical research and familiarity with funding agencies such as National Institutes of Health, Agency for Healthcare Research and Quality, and Patient-Centered Outcomes Research Institute. 

• Excellent communication, analytic, and organizational skills. Proficiency with Microsoft Office and familiarity with database applications such as REDCap. Must be able to work collaboratively in a multidisciplinary setting.

• Processes membership dues payments and renewals, event registrations, and orders.
• Builds and maintains knowledge database of customer and member technical issues.
• Uses helpdesk ticket tracking system to document, track, and monitor customer and member issues.
• Troubleshoots a variety of customer and member technical and nontechnical issues with SCCM products and services.
• Advocates on behalf of customers and members, making recommendations regarding improvements to SCCM products, services, and systems.
• Assist customers and members with navigating various SCCM products and services.
• Resolves tier 1 technical issues.

• Associate degree or equivalent combination of education and experience.
• Professional demeanor and demonstration of personal integrity.
• Technical computer knowledge, with experience manipulating multiple systems and databases while simultaneously conversing with customers.
• Experience in assessing and troubleshooting customer technical issues.
• Patience, outgoing personality, and willingness to learn.
• Excellent verbal and written communication skills.
• Exceptional interpersonal and problem-solving skills.
• Bilingualism in Spanish preferred.
• Experience with database management required; iMIS experience a plus.

• Works with staff partners across all departments to source candidates for all open positions. Includes posting job vacancies in appropriate job sites(including internal), screening candidates, and making recommendations on selection.
• Manages background checks on all finalist candidates and prepares offer letter.
• Manages new employee orientation in conjunction with hiring manager.
• Recommends and manages interdepartmental transfers.
• Conducts exit interviews as appropriate.
• Conducts comparative review of employee compensation and works with CEO/EVP to adjust pay rates as necessary.
• Works closely with benefit brokers to ensure optimal benefits for staff.
• Manages the Employee Performance Management process for all staff (including the CEO/EVP)
• Manages the registration of SCCM trademarks.
• Processes routine contracts for grants and employee related matters.

• Bachelor's degree in Human Resources or business required.
• Minimum 4-5 years' experience working in Human Resources generalist positions.
• HR certification through SHRM or HRCI preferred.
• Excellent written, verbal and listening skills.
• Working level experience in benefits, performance management, recruiting, employee relations.
• Ability to manage multiple projects simultaneously.
• In depth experience working in various databases.

• Conducts research and applies knowledge of industry trends to plan and implement innovative techniques in the design and delivery of clinical and nonclinical information for ICU clinicians within LearnICU.
• Plans and implements enhancements to LearnICU to improve the learning and training of ICU clinicians of all specialties and levels of experience, helping individuals and institutions embrace self-reflective, data-driven practice improvement.
• Maintains LearnICU as a robust tool with the information needed by ICU clinicians to monitor their own knowledge and skill levels and support their professional development needs, both clinical and managerial.
• Develops the LearnICU platform that aggregates feedback from mentors, supervisors, and peers to help guide clinicians’ self-improvement journey.
• Expands LearnICU features beyond clinical content to permit the user to capture clinical activities, self-reflection, patient cases, assessment, data-driven practice improvement, and compliance results all in one place.
• Employs modern learning motivation techniques such as motivational messages, regular communications, gamification, and badges/certificates for achievements.
• Works with subject matter experts to develop and support interactive and engaging online programs using testing and multimedia tools that help clinicians achieve their performance objectives.
• Develops and implements a realistic business plan that provides LearnICU to members for no additional charge and leverages industry and donor support.
• Designs, develops, and implements a clinical decision support tool for LearnICU to help clinicians get answers to specific patient-based questions quickly at the point of care.
• Acts as a subject matter expert for virtual instructional design and collaborates with internal staff, volunteers, vendors, suppliers, contractors, and other stakeholders to develop and expand LearnICU.
• Develops and implements measurement mechanisms and a reporting structure to evaluate LearnICU’s usage and performance.
• Using SCCM needs assessment and learning blueprints, determines gaps in content and develops and implements plans to meet ICU clinician needs.
• Engages with the staff teams responsible for the creation of content for other SCCM programs and ensures timely delivery of materials for placement in the LearnICU content library.
• Develops a robust, multilayer, tagged portfolio of relevant clinical and managerial content that meets clinician needs, ensuring that outdated content is retired and new content is regularly added.
• Addresses interdepartmental issues to ensure smooth and accurate processes,  swift problem resolution, and clear communication to team members on project requirements and schedules.
• Coordinates with the marketing department to ensure that members are aware of LearnICU and are using its newest features and content.
• Collaborates with education and information technology departments on software and platform selections and integrations to ensure the best possible member experience.
• Ensures that all learning materials are appropriately branded and, where possible, have a consistent style with a professional look and feel.

• Proven entrepreneurial abilities in the development of new business ventures.
• Background in healthcare, science, or higher education
• Advanced degree in education, instructional design, or related field
• Experience with advanced technology platforms and virtual learning methodologies and tools
• Experience in medical or clinical education and training
• Background in clinical decision support systems and related informatics
• Experienced in highly technical, large-scale project management.