SCCM Careers

SCCM is hiring. Learn about employment and what it's like to work at the Society . 

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SCCM is a nationally recognized, not-for-profit organization dedicated to improving care for the critically ill and injured through education, research and advocacy. Located in Mount Prospect, Illinois, we offer a professional, friendly, business casual work environment, with a competitive compensation and benefits package.

For consideration, send cover letters and resumes to humanresources@sccm.org.

SCCM offers a stimulating work environment and excellent benefits:

  • Generous paid vacation time
  • 12 paid holidays per year
  • Summer hours program
  • Medical, dental, short/long-term disability and life insurance
  • Matching 401(K)
  • Educational assistance
  • Performance-based incentive plan
  • Business casual office​

Available Positions 

Title: Manager, Membership Marketing
Company: Society of Critical Care Medicine
Location: Mt. Prospect, IL
Full Time

Description: The Manager, Membership Marketing is responsible for advancing the Society of Critical Care Medicine's membership program and revenues by maintaining and growing membership. This individual will lead the development and implementation of a comprehensive strategy to build highly targeted marketing programs for accelerating member recruitment, retention, and engagement. This role leads and manages SCCM membership initiatives, analyzes and identifies trends to serve members better, and cultivates opportunities to broaden the membership base. The individual must have in-depth experience in membership, B2C marketing, and engagement strategies. 

Primary Responsibilities:
  • Develops effective membership recruitment and retention strategy to increase membership and maximize revenues.
  • Leads all membership related communications.
  • Drives membership campaign efficiency with use of metrics and analytic tools.
  • Provides strategic input and support to volunteer membership committee and staff membership team.
  • Leads design and analysis of all aspects of member research and drives development of member benefits.
  • Analyzes campaign data and implements new tactics or revises sales and/or marketing activities to achieve success.
  • Develops and implements strategies pertaining to website and social media to create compelling experiences and develop loyal members and followers.
  • Uses analytic tools to anticipate responses, identify best products and forecast results of marketing programs
  • Works closely with staff across departments to improve member satisfaction, collect member data, and other activities to support marketing operations.
  • Perform other duties, as assigned.
Background:
  • Minimum 5 years' experience in leading member acquisition and retention programs
  • Bachelor's degree in marketing, communications, public relations or related area required.
  • Significant experience using customer relationship management systems.
  • Highly skilled in use of enterprise marketing data software
  • Excellent technical skills using MS Office (including PowerBI), and other analytics tools.
  • Experience with international membership
  • Must be able to translate insights from market research into effective marketing strategies.
  • Ability to turn plans into action and respond quickly to modify plans as needed.
  • Excellent interpersonal skills and ability to work in a data-driven environment.
  • Strong verbal communication, presentation and report writing skills.
Title: Marketing Specialist 
Company:  Society of Critical Care Medicine 
Location:  Mt. Prospect, IL 
Full Time 

Description:  Under the direction of the Manager, Marketing and Communications, participates in the development of and implementation of various marketing communications strategies that contribute to the achievement of SCCM objectives.  

Pimary Responsibilities
  • Writes compelling copy and develops effective messaging, design, and content delivery strategies, while ensuring scientific/medical accuracy, cost effectiveness, and appropriateness for SCCM audiences. 
  • Consults with business line leaders and cross-departmental teams on goals and helps develop and execute strategic marketing communication initiatives for events, products, grants, and membership to achieve the Society's overall objectives. 
  • Coordinates the production and placement of SCCM resources, events, and products in communication channels (e.g. eNewsletters; emails; print journals, brochures, and magazines; apps; social media; search; and website).  
  • Helps develop and implement SCCM’s visual identity and brand, ensuring their accurate, consistent, and positive portrayal in all marketing materials in support of business lines. 
  • Identifies optimal target audiences, utilizing member management software to segment internal contact lists and securing external mailing lists.  
  • Understands and utilizes key metrics, including response rates, sales figures, and demographics of campaign responders to inform adjustments in ongoing marketing communications strategies.  
  • Works closely with the Manager, Marketing and Communications to develop schedules for creative development, proofing, production, and delivery.  
  • Manages individual project timelines and implementation of marketing communications tactics within an assigned budget.  
  • Coordinates a team of creative services vendors, including designers, printers, mail houses, post office, telemarketers, and mailing list brokers, to meet overall objectives.  
  • Coordinates interdepartmental staff in proofing review cycles for promotional pieces, ensuring that all promotions meet the Society's standards for accuracy, style, quality, and effectiveness.  
Background: 
  • Bachelor’s degree in communications, public relations, journalism, marketing, or a related field  
  • Two to four years of experience in marketing and branding  
  • Preferred proficiency in Canva, Informz, Microsoft Suite  
  • In-house corporate communications experience preferred  
  • Knowledge of search engine optimization best practices  
  • Solid understanding of effective marketing strategies, materials, and channels  
  • Excellent communication, writing, editing, and project management skills  
  • Proven storyteller capable of creating a strong narrative  
  • Ability to work on multiple projects simultaneously with great attention to detail and sensitivity to deadlines and priorities  
  • Understanding of creative workflow process, including project initiation and kickoff, execution, approvals, production, proofing, tracking, and archiving  
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Title:  Project Manager, Research and Quality Improvement 
Company: Society of Critical Care Medicine
Location: Mt. Prospect, IL

Description:   Manages the development, implementation, and evaluation of various research and clinical quality improvement projects and other grants. Provides support such as project management, study operations, and general administration of scientific research studies and related grants. 

Primary Responsibilities 

  1. Aids in program strategy, program management, implementation methodology, quality control, and support for SCCM research and clinical quality improvement programs. 

  1. Assists with coordination of all research study protocol and procedure training sessions. 

  1. Ensures program compliance with government regulations, SCCM policies, and institutional review board requirements; assists in preparing regulatory reports; and monitors operating costs. 

  1. Plans, develops, and maintains procedures that have an impact in all facets of research and that align with SCCM policies and strategic plan. 

  1. Supports data interpretation and presents data to a variety of audiences. 

  1. Assists in managing and tracking budgets and resources to ensure that efforts are in compliance with project and study guidelines and assists in preparing financial reports. 

  1. Coordinates meetings, phone conferences, minutes, and presentations for multiple projects and studies at once. 

  1. Coordinates project documentation such as conflict of interest, data use agreements, and required forms for research studies and manuscript submissions. 

  1. Assists with preparation, submission, and closeouts of grants. 

  1. Interfaces with funding agencies (foundation, industry and governmental) for research and clinical quality improvement proposals Interfaces with multiple levels of SCCM leadership and staff, as well as external entities regarding grant-funded projects. 

  1. Interfaces with multiple levels of SCCM leadership and staff, as well as external entities regarding grant-funded projects. 

  1. Organizes, supports, and provides follow-up to SCCM members and other project participants. 

  1. Assists with SCCM annual Congress and other meetings as assigned. 

Required Background 

  • Educational background in healthcare required. Master’s degree or higher preferred. 

  • Three to five years of experience in clinical or scientific research and/or quality improvement (QI) required, including research or QI project management, development of grant applications, and skills in data analysis and presentation. 

  • Current knowledge of best practices in clinical research and familiarity with funding agencies such as National Institutes of Health, Agency for Healthcare Research and Quality, and Patient-Centered Outcomes Research Institute. 

  • Excellent communication, analytic, and organizational skills. Proficiency with Microsoft Office and familiarity with database applications such as REDCap. Must be able to work collaboratively in a multidisciplinary setting.


Title: Customer Service Representative
Company: Society of Critical Care Medicine
Location: Mt. Prospect, IL
Full Time

Description: Serves as the primary point of contact for customer and member inquiries, tracks frequently asked questions, and works with staff to ensure timely responses to and resolution of customer requests. Responsible for tier 1 troubleshooting, replicating and resolving customers’ and member inquires related to online course access, connectivity issues, account lockouts, and other technical issues. Assists with the day-to-day activities of the Customer Service department.

Primary Responsibilities:
  • Processes membership dues payments and renewals, event registrations, and orders.
  • Builds and maintains knowledge database of customer and member technical issues.
  • Uses helpdesk ticket tracking system to document, track, and monitor customer and member issues.
  • Troubleshoots a variety of customer and member technical and nontechnical issues with SCCM products and services.
  • Advocates on behalf of customers and members, making recommendations regarding improvements to SCCM products, services, and systems.
  • Assist customers and members with navigating various SCCM products and services.
  • Resolves tier 1 technical issues.
Background:
  • Associate degree or equivalent combination of education and experience.
  • Professional demeanor and demonstration of personal integrity.
  • Technical computer knowledge, with experience manipulating multiple systems and databases while simultaneously conversing with customers.
  • Experience in assessing and troubleshooting customer technical issues.
  • Patience, outgoing personality, and willingness to learn.
  • Excellent verbal and written communication skills.
  • Exceptional interpersonal and problem-solving skills.
  • Bilingualism in Spanish preferred.
  • Experience with database management required; iMIS experience a plus.

Title: Human Resource Manager
Company: Society of Critical Care Medicine
Location: Mt. Prospect, IL
Full Time

Description:
Provides SCCM with comprehensive human resources (HR) management to improve employee recruitment, retention, and productivity. This includes developing, implementing, and managing policies and programs regarding employment, benefits, salary administration, and employee services. The position also manages aspects of SCCM legal support. Position reports to the Sr Manager, Legal and Human Resources.

Primary Responsibilities:
  • Works with staff partners across all departments to source candidates for all open positions. Includes posting job vacancies in appropriate job sites(including internal), screening candidates, and making recommendations on selection.
  • Manages background checks on all finalist candidates and prepares offer letter.
  • Manages new employee orientation in conjunction with hiring manager.
  • Recommends and manages interdepartmental transfers.
  • Conducts exit interviews as appropriate.
  • Conducts comparative review of employee compensation and works with CEO/EVP to adjust pay rates as necessary.
  • Works closely with benefit brokers to ensure optimal benefits for staff.
  • Manages the Employee Performance Management process for all staff (including the CEO/EVP)
  • Manages the registration of SCCM trademarks.
  • Processes routine contracts for grants and employee related matters.
Background:
  • Bachelor's degree in Human Resources or business required.
  • Minimum 4-5 years' experience working in Human Resources generalist positions.
  • HR certification through SHRM or HRCI preferred.
  • Excellent written, verbal and listening skills.
  • Working level experience in benefits, performance management, recruiting, employee relations.
  • Ability to manage multiple projects simultaneously.
  • In depth experience working in various databases.
Title: Manager, LearnICU
Company: Society of Critical Care Medicine
Location: Mt. Prospect, IL
Full Time

Description: Responsible for the development, enhancement, and management of LearnICU, SCCM’s online professional development tool, content library, and clinical decision support resource.

Primary Responsibilities
  • Conducts research and applies knowledge of industry trends to plan and implement innovative techniques in the design and delivery of clinical and nonclinical information for ICU clinicians within LearnICU.
  • Plans and implements enhancements to LearnICU to improve the learning and training of ICU clinicians of all specialties and levels of experience, helping individuals and institutions embrace self-reflective, data-driven practice improvement.
  • Maintains LearnICU as a robust tool with the information needed by ICU clinicians to monitor their own knowledge and skill levels and support their professional development needs, both clinical and managerial.
  • Develops the LearnICU platform that aggregates feedback from mentors, supervisors, and peers to help guide clinicians’ self-improvement journey.
  • Expands LearnICU features beyond clinical content to permit the user to capture clinical activities, self-reflection, patient cases, assessment, data-driven practice improvement, and compliance results all in one place.
  • Employs modern learning motivation techniques such as motivational messages, regular communications, gamification, and badges/certificates for achievements.
  • Works with subject matter experts to develop and support interactive and engaging online programs using testing and multimedia tools that help clinicians achieve their performance objectives.
  • Develops and implements a realistic business plan that provides LearnICU to members for no additional charge and leverages industry and donor support.
  • Designs, develops, and implements a clinical decision support tool for LearnICU to help clinicians get answers to specific patient-based questions quickly at the point of care.
  • Acts as a subject matter expert for virtual instructional design and collaborates with internal staff, volunteers, vendors, suppliers, contractors, and other stakeholders to develop and expand LearnICU.
  • Develops and implements measurement mechanisms and a reporting structure to evaluate LearnICU’s usage and performance.
  • Using SCCM needs assessment and learning blueprints, determines gaps in content and develops and implements plans to meet ICU clinician needs.
  • Engages with the staff teams responsible for the creation of content for other SCCM programs and ensures timely delivery of materials for placement in the LearnICU content library.
  • Develops a robust, multilayer, tagged portfolio of relevant clinical and managerial content that meets clinician needs, ensuring that outdated content is retired and new content is regularly added.
  • Addresses interdepartmental issues to ensure smooth and accurate processes,  swift problem resolution, and clear communication to team members on project requirements and schedules.
  • Coordinates with the marketing department to ensure that members are aware of LearnICU and are using its newest features and content.
  • Collaborates with education and information technology departments on software and platform selections and integrations to ensure the best possible member experience.
  • Ensures that all learning materials are appropriately branded and, where possible, have a consistent style with a professional look and feel.

Requirements
  • Proven entrepreneurial abilities in the development of new business ventures.
  • Background in healthcare, science, or higher education
  • Advanced degree in education, instructional design, or related field
  • Experience with advanced technology platforms and virtual learning methodologies and tools
  • Experience in medical or clinical education and training
  • Background in clinical decision support systems and related informatics
  • Experienced in highly technical, large-scale project management.