The Society's staff is dedicated to providing high-quality customer service and support to all members and the entire critical care community.

Customer Service
Hours: Monday-Friday 8 a.m. – 5 p.m. Central Time
Phone: +1 847 827-6888

Executive Office
David Julian Martin, CAE Chief Executive Officer / Executive Vice President
Dorothy Suwanski Executive Assistant
Ellen Turney, MBA, SPHR Human Resources Manager
Karen Boman Business Analyst
Business Affairs
Brian Schramm, CAE Director of Business Affairs
Gary Hohbein, CPA, CFE Controller
Shelea Pride Customer Service Manager
Maria Bucica Cash Receipts Administrator
Timothy Copeland, CPA Accounts Payable Administrator
Marianne Olson Receptionist
Frank Petritis Facilities Administrator
Sheryl Robinson Staff Accountant
Tyquila Sims Customer Service Representative
JoAnn Williams Customer Service Representative
Rafaela Valderrama Customer Service Representative
Katherine Nelson Customer Service Representative
Lynn Retford Director of Marketing
Melissa Nielsen Manager, Print, Online & New Media Communications
Kenneth Klarich Sales Manager
Desiree Ng Industry Relations Manager
Julie Oswald Marketing Manager
Rosa Hernandez Sales Manager
Julian Corlaci Web and Media Administrator
Ariana Hobby Product Support Specialist
Colleen McNamara, CEM Industry Relations Specialist
Lindsay Kamowski Marketing Communications Specialist
Christine Roerig Marketing Communications Specialist
Samantha Geib eLearning Specialist
Ryan Davis Communications Associate
Pamela S. Dallstream, CMP, CMM Director of Education
Diane Alberson ​Associate Director of Education
​Kerry Copeland, MSN, CNRN, CRRN ​Education Manager
​Barb Gould, CMP, DES ​Meetings Manager
Ed Michener Assessment Development Manager
Cristina Fetila ​Education Specialist
​Sharon Plenner ​Education Specialist
​Dominika Skarka, MPA ​Meetings Specialist
​​Bryan Hagerla ​Testing and Assessment Specialist
​Kelli Guckenberger ​​Meetings Specialist
​Jennifer Walters ​​Education Specialist
Organizational Affairs
Diana D. Hughes, CAE Director of Organizational Affairs
Colette Punda Manager, Organizational Affairs
Sylvia Quintanilla Specialist, Organizational Affairs
Carol Prendergast Coordinator, Organizational Affairs
Amanda Hortsman Intellectual Property Specialist
Lori Harmon, RRT, MBA Director of Quality
Adair Andrews, RN, MATD Quality Implementation Program Manager
Vishakha Kumar, MD, MBA Quality Implementation Program Manager
Sarah Kraus, MPH Specialist, Quality Implementation & Guidelines
Kathy Vermouch, MT (ASCP), MPH Quality Implementation, Programs
Katie Brobst Director of Publications
Kathleen Ward Managing Editor, Publications
Sophie Tosta Managing Editor, Journals
​​Bethany Fresen ​​Editorial Assistant, Journals
​​Danielle Stone ​​Editorial Assistant, Publications
​​Emily Ebner ​​Publications Copy Editor
Information Technology
Laura Lewis Director of Technology
John Hayden Technology Development Manager
Michael Huerta Software Developer
Kirk Palmatier Technology Infrastructure Manager
Chad Eklund Software Developer