SCCM Careers

SCCM is a nationally recognized, not-for-profit organization dedicated to improving care for the critically ill and injured through education, research and advocacy. Located in Mount Prospect, Illinois, we offer a professional, friendly, business casual work environment, with a competitive compensation and benefits package. For consideration, send resumes to humanresources@sccm.org.

SCCM offers a stimulating work environment and excellent benefits:
  • Generous paid vacation time
  • 12 paid holidays per year
  • Summer hours program
  • Medical, dental, short/long-term disability and life insurance
  • Matching 401(K)
  • Educational assistance
  • Performance-based incentive plan
  • Business casual office​



Title: Member Service Representative
Company: Society of Critical Care Medicine
Location: Mt Prospect, IL
Full Time
Description: Troubleshoot, replicate and resolve customers/members inquiries related to online course access, connectivity issues, account lockouts, and other technical related requests. Assist in the day to day activities of the Customer Service department.

Primary Responsibilities:
  • Build and maintain knowledge database of customer/member technical issues. Document nature of issue and recommended solutions
  • Provide customer/member support and technical issue resolution via phone and electronic support using helpdesk software
  • Acts as customer/member advocate and makes recommendations regarding improvements to products, services, and systems
  • Provide basic training to customers/members on navigating various SCCM products and services
  • Attempt to resolve all customer/member issues that are Level 1 issues
Background:
  • Associate or high school degree or 2 years customer service experience
  • Must be patient, outgoing, and willing to learn
  • Experience in assessing and troubleshooting customer technical issues
  • Proficient with MS Office and navigating databases
  • Detail oriented
  • Bilingual in Spanish (helpful)

 


Title: Membership Marketing Manager
Company: Society of Critical Care Medicine
Location: Mt. Prospect, IL
Full Time
Description: Increase recruitment and retention of members and provide data and statistical analysis to drive all marketing programs for membership recruitment/retention, events and products.
 
Primary Responsibilities:
  • Works closely with the departmental director to develop strategies and work plans to increase the effectiveness of membership recruitment, retention and event/product marketing
  • Works closely with other marketing managers and staff to implement data-driven membership recruitment and retention programs that result in highly effective outcomes
  • Drives campaign efficiency by setting response metrics and using analytic tools to determine optimal targeting
  • Analyzes member campaign data results real-time and responds based on findings
  • Provide strategic input and support to volunteer and staff membership teams
  • Leads efforts related to member research 
  • Develops and implements strategies to increase member/customer satisfaction
  • Utilizes sophisticated analytic tools and trains other staff to improve all marketing program outcomes
  • Establishes and monitors key performance indicators

Background:

  • Minimum 5 years’ experience in customer/member acquisition
  • Prior experience using customer/member relationship management systems and statistical analysis tools
  • Highly skilled in use of enterprise marketing data tools/analytics software (e.g. SAS, SPSS, Tableau)
  • Bachelor’s degree in Marketing, Business, Communications or related area.  Master’s degree highly desired.
  • Must be able to translate insights from market research into effective marketing strategies
  • Excellent interpersonal skills and ability to work in a data-driven environment

 


Title: Meeting Specialist
Company: Society of Critical Care Medicine
Location:  Mt. Prospect, IL
Full Time
Description: Coordinate the logistical functions necessary to produce the educational and business meetings of the Society.
 
Primary Responsibilities:
  • Works with staff and member volunteers on business meeting logistics for the annual meeting
  • Works with Meetings Manager on RFP process for selection of vendors
  • Works with decorator on development of signage for annual meeting
  • Works with security, floral, photography and caering vendors for the annual meeting
  • Manages logistics of some in-house meetings
  • Works with Meetings Manager on logistics for educational courses
  • Works on a variety of items including development of meeting resumes, processing invoices, and development of promotional materials
  • Participates in preparation of budgets for annual meeting and other education events
  • May assist in site selection activities
  • Must be able to travel up to 25% of the time

Background:

  • Bachelor's degree or equivalent in business/meeting planning/hotel management
  • 2-3 years of experience working in meetings industry
  • Excellent organizational and project management skills
  • Proficient in MS Office applications and working with complex databases, spreadsheets and forms
  • Must be able to work in a team environment and be flexible in terms of activities and solutions